Carlson Exteriors only installs Unconditional Roofs with an iron-clad warranty as proof. No prorating, no loop holes, no fine print. Finally a warranty that was actually made for the customer!
The results are in! Our clients have voted and said their favorite thing about us is that we actually call them back. It’s a small thing; but when communication is missing you, the customer, are left wondering if you were forgotten[…] Click Here to Read More.
Polite, efficient, and prompt.
August 5, 2016
I have heard so many horror stories about contractors who take advantage of homeowners by cutting corners to make more money (especially if the homeowner is a single female), asking for 30-50% downpayment, and failing to answer phone calls from clients. AsI visited with Brandon during our first meeting I noticed he was very personable. He was a good listener – making eye contact, really being quiet long enough to really listen, and choosing his words carefully in order to not misrepresent his statements or cause misunderstanding. Secondly, I was surprised (very pleasantly to hear you required no down payment. That was a game changer for me. Thirdly, Brandon’s communications were fabulous! Every time I called him, he either picked up or called me back soon – often within five minutes and almost never more than thirty minutes. Wow! That was huge for me! Fourth Brandon was willing to work with me in coming up with the best plan for addressing the issues involving my home. The project went from a simple siding job to a project that required removing everything down to the studs, installing OSB, foam, and Tyvek, before replacing the siding. the fact that Brandon stayed working with me through all of the what if’s and actually helped educate me about products and ways of doing things gave me a great deal of confidence in both his acknowledgement and his integrity.
I have sung your praises to everyone I know!
November 28, 2016
The only thing that surprised us was when the windows were being installed, we noticed that they did not have the grids which is what we ordered. The guys contacted Chris and he resolved the issue immediately. He had them install the plain windows that day and when the other windows came in, the guys came back out and switched them for us. We have recommended your company several times already – especially after you replaced our roof. Several families in our neighborhood used your services. Jason and the guys that assisted him were extremely nice and polite. The customer service that your company provides to your clients is excellent which is the reason we continue to contact you when we need exterior work done and why we refer our family and friends to you.
December 22, 2016
[Before working with you, I was concerned with] the leak to one chimney and the amount of water gushing over the gutter. The leak to our fireplace was resolved with the sealing of the chimney cap. You got the job done and was very courteous when we had questions. Thanks for explaining to me the problem with our leaking chimney and fixing it!
December 27, 2018
I had previously not done business with Carlson Exteriors. My only concern was about, if the quality of work would meet my expectations. The pre-sales person listened to our concerns and needs. We were provided with a couple of options to perform a roof repair or a full roof replacement based on our needs.The work was done professionally, on time, and within our budget. The crew boss and his team did a great job. I was very pleased with the finished job
October 16, 2015