We promise to always protect your home.

We promise to make your priorities, our priorities.

We promise to give you peace of mind.

We promise to be there for you.

 

The results are in! Our clients have voted and said their favorite thing about us is that we actually call them back. It’s a small thing; but when communication is missing you, the customer, are left wondering if you were forgotten[…] Click Here to Read More.

 

 

I had the typical concerns of any home owner, which had nothing to do with your company. Those concerns were; will this be a company that does a quality job, will they be affordable, will they have good customer service, etc.  I was surprised with how quickly you guys responded to my inquiry and how quickly the job was finished after that point. I have been very pleased with the customer service that was provided. The gentlemen who met with me and inspected the roof was very friendly and professional and he explained his plan of approach plainly and simply without any displeasure. So far my roof has not been properly tested with a good string of rainy days so we will see how it holds up when that comes. I would certainly recommend your business to friends and co-workers based upon the aforementioned reasons, including but not limited to; speed of response, professionalism, customer courtesy, and affordable pricing.

April 13, 2018

Edaurdo Pimentel – Roof Repair Normal IL

The quote was actually lower than I was expecting. That was a pleasant surprise! The work was done quickly with little to no hassle on my end. The work site was cleaned up and better than workers found it. Fast, professional service. Very satisfied!

November 8, 2019

Jonathon D – Roof Replacement in Normal, IL

We had plenty of concerns with locating a qualified installer that was both detailed minded, and knew the key installation points. We did engage several other companies and were not entirely comfortable with most of them for one reason or other (lack of follow through, push for a particular product (vinyl), lack of installation experience or knowledge). We found Carlson through contacting James Hardie directly, who quickly referred us to Carlson Exteriors. After one visit with Darren, we knew we found the right fit- it was apparent that Darren is very enthusiastic and proud of his work, and knew the available products and manufacturer installation processes. And even thought we’re probably one of the most protracted engagements from first visit to installation, we have no doubts we made the right choice. Good pre-engagement work by our project manager Jason P. Nice to have him on-site for the first couple of days helping address those unknown situations when the old siding starts coming down and you see what you’ve got hiding underneath. Jason M’s crew was a good fit gor our project, and clearly wanted to “do it right” vs “do it fast”. Detailed work was very evident, especially on some of the challengin fascia and trim work.Key point on all our interactions with our crew, manager, and office- everyone seems to really care about the end product- which is a HUGE plus for Carlson. We almost feel like empty nesters with the guys not showing up in the mornign now. I don’t think there is another company that compares on quality. Although there were less pricy comapnies out there, I don’t think they bring the value that we see with Carlson’s work over the long haul.

April 29, 2016

Ben and Nancy Pounds – James Hardie Fiber Cement re-side in Bloomington IL

I liked that you called back- I also like your website! You came, did the job, cleaned up, and left quickly.

June 22, 2017

Kathy Thorpe – Gutters in Wapella, IL

 No concerns [before working with you]. I have worked with Carlson and Nick in the past. No surprises. Jobs are completed efficiently, on time, and correctly. Everyone involes in the process is willing to explain the work being executed.

August 15, 2018

Brian L- Leak Repair in Germantown Hills, IL