Before starting with you, I was just concerned that you might be a much higher price than your competitors, given that you are a highly-rated company. No surprises, which is great. I was pleased with how easy it was to work with you. Nick was extremely responsive and I felt he was very honest with me. The workers were very polite. Like way more polite than I expected. They showed up on time, did the work, and finished in less than a day. Honesty is so huge for me in business dealings. Nick was honest with me, even dating back to when I had him quote new gutters for me and we ended up not using Carlson. He wasn’t salty about me going somewhere else and he was still just as kind when I came back and asked for you to do my roof. He even honored the quote he did for me last summer. Carlson’s reputation and Nick’s customer service and honesty sold me.
March 25, 2020
Thank you for the prompt repair / replace of our siding. We were very much pleased with your services. Mitch was courteous and efficient withe the repair of our siding. We will definitely recommend you to our family and friends! We would seek to use your services again – should the need arise!
March 21, 2020
You guys were able to provide me a manager to give an estimate with in a day even with holidays. Jason was able to pin point the the leak in my roof. You guys are awesome. Answered all my concerns and questions. Josh came around 25 mins earlier than the schedule. He rang my bell to let me know that he was here to find my roof. He did a great job with fixing the leak. Once done he showed me what he replaced, where the issue was and showed the pictures what was fixed. And, he caulked gutter, shingle on dormer. He answered all my questions. 5/5 for Josh’s work.
January 14, 2019
My only concern was I had not used you before. I was pleasantly surprised by your responsiveness thru communication and how quickly you were able to respond. I am just now getting calls back from other companies I reached out to on the same day. Really can think off anything to improve. Mitch was on-time or early and did a great job. Thank you so much for responding so quickly! I would definitely recommend your company.
December 31, 2019
I had absolute no concerns. I worked with your company on four new front porch pillars about two years ago at my old house. I can’t remember the employees name (it slips me at the moment but I have it in a file) but we worked to custom design the pillars and I believe they were made in Michigan and shipped down to Bloomington in crates. They were absolutely gorgeous and I had many compliments on them! You guys really seemed to know the roof details from building them in my neigborhood and what to do to fix the issue.
December 28, 2019
I was surprised that you were able to get it done so quickly. Also happy with the man doing the work as he told me exactly what he was doing each day and about any water damage he could see to the drywall/frame which was important. Very pleased with everything!
December 26, 2019
We chose Carlson Exteriors based on my research of businesses who perform the type of work we needed. Nothing surprised us, we knew what needed to be done. We were surprised by the patience, understanding, politeness and of course the knowledge of repair and products. I was very impressed with each crew who worked out here. Very polite and professional. At the end of each day grounds and area were all cleaned up.
December 12, 2019
Lora and Jason,
Thank you for your quick response and great job.
You guys are awesome!
December 12, 2019
Wanted to let you know that the home owner was very impressed with the siding work, Nathan did an awesome job! Really appreciate it.
December 6, 2019
Before working with Carlson Exteriors, we had many concerns as people we worked with and friends who had roof issues would tell us the nightmares they had. We were extremely nervous about replacing our roof and nervous by all the “horror” stories we had heard. We were very surprised with every aspect during the process (pleasantly!) Carlson service was EXCELLENT! We appreciated everything in the process: the office staff was extremely friendly and responsive, Nick – returned our phone calls very quickly, timely, and really took the time to explain everything and answer all our questions without us feeling rushed or like we were wasting his time, stood by his roofing bid which was very close to the estimate we received from our insurance company, the roofing team that came out was also EXCELLENT! The guy in charge was awesome to work with, friendly, explaining the process, answering our questions, working hard to get our roof safe for the predicted rain that night, as well as making sure everything was picked up and cleaned up. He was correct in saying it would look like they were never here! They worked long and hard and even in the dark to make sure our house was protected before they left the first day and they even had to drive back to Bloomington where they were from! Also, really appreciated the folder that Nick left for us in our front door when he first came out to bid our roofing job – of the 3 companies that came to bid, Carlson was the only one that left literature, samples, and a wonderful folder of information! It even had items in it I hadn’t even thought to ask about – like their license copy, liability insurance, bank recommendation, and summary sheet of the next steps. We cannot say enough about the importance of calling us back (immediately it seemed), the folder with samples and information and Nick who took the time to talk to not just 1 of us but BOTH of us and explain everything and help us in choosing the color, and style of shingles! We also appreciated that there were no “surprise” costs, or “oops” issues. We were given the estimate and it was pretty much the same as our insurance company’s estimate and it was agreed to and stuck to! We were extremely happy with our experience with Carlson roofing! We have already recommended Carlson and will definitely recommend your company with out a doubt!
Thank you for making our experience so pleasant!
December 2, 2019