The roof and gutters look great! Thank-you! The crews were in and out and did a great job picking up each day and did a really good job with clean-up at the conclusion of the work!
May 17, 2022
Nick did a great job explaining the process and we felt comfortable with what to expect.I like how easy it was to get in contact with you and that you always followed up. I was also very pleasantly surprised that we were able to commit to the work and lock in our quote several months in advance. This gave us peace of mind that even though we didn’t want the work done in the winter that our price wouldn’t continue to rise and that we’d be able to get on your schedule in the spring. We had that little miscommunication about where the bathroom vents were to be located. I thought they were going out through the siding, and you thought that the roof was fine. The issue was resolved very quickly and professionally and I’m very grateful for that. Working with Nick was very easy. He provided all kinds of information and helped educate me about the choices I was making, but never pressured me into making a sale. I really appreciated the flexibility that you offered in planning to get the roof replaced several months after the initial quote. Your quote was competative with others that we received but offered more genuine certainteed products for the price than your competators (several quotes used felt paper instead of diamond deck). Your roofing team was professional and skilled at their trade. Care was taken during the install to protect the landscaping around the house. Overall, while a roof might not be a fun way to spend a lot of money, everyone that we worked with at Carlson made the process easy. I will definitely recommend Carlson to my friends that need new roofs and will look to Carlson for any future needs that you handle.
May 6 2022
I had water coming in through my fireplace. No surprises- I was very pleased at how quickly the work was done once the material to fix the chimney came in. I appreciate how quickly Nick came out to assess the problem, explain the probable delay in getting the replacement chimney cap and then get it installed once it came in. Thank you!!
May 6, 2022
I would like to “thank you”. I’m extremely happy with the work but mostly of the people that were involved…Nick, Ricky and Nathan. I will highly recommend Carlson. Thank you again for a great experience from start to finish which is very rare these days. God Bless and have a very blessed day ! 👍
April 29, 2022
I have had friends who have worked with you before (I did) and they had good things to say. Didn’t really have any surprises but was very pleased with how quickly they worked and how well they cleaned up. Nice work. Fair Price.
May 4, 2022
These guys did a perfect job on my new roof and gutters, were completely professional and trustworthy, friendly and honest. Would definitely recommend over any other company around here. Thanks Carlson!
Jayden is a very pleasant and effecient young man.
I was concerned if you would show up on time and be able to solve the problem with the leaking. I was very impressed with your customer service. You answered the phone, Nick called me back the same day to set up a time for an estimate, and he showed up right when he said he would. I have no complaints with the work done or the customer service. In fact, everything was done wonderfully. The only comment I could make is it would be nice to be able to make a credit card payment without a transaction fee. But I realize some businesses have a cost involved when customers make a credit card payment. So many other contractors never returned my call, and the one that did gave me an estimate to do 10 times as much work for 10 times the amount of your estimate. You guys were honest, and did not make a mountain out of a mole hill. I was very impressed with your customer service. Also, the workers showed up on time and worked quickly. They also clearly explained to me what they saw and how they fixed the issue. I even had mentioned a small issue with the gutter after Nick’s estimate, and the workers fixed the gutter issue for no extra cost. You guys are awesome!
Thank you so much for getting us taken care of today. Probably one of the best experiences we have had with a contractor. Have a great day!
March 31, 2020
Before starting with you, I was just concerned that you might be a much higher price than your competitors, given that you are a highly-rated company. No surprises, which is great. I was pleased with how easy it was to work with you. Nick was extremely responsive and I felt he was very honest with me. The workers were very polite. Like way more polite than I expected. They showed up on time, did the work, and finished in less than a day. Honesty is so huge for me in business dealings. Nick was honest with me, even dating back to when I had him quote new gutters for me and we ended up not using Carlson. He wasn’t salty about me going somewhere else and he was still just as kind when I came back and asked for you to do my roof. He even honored the quote he did for me last summer. Carlson’s reputation and Nick’s customer service and honesty sold me.
March 25, 2020