Privacy Policy
Effective Date: June 1, 2026
Carlson Exteriors Inc. respects your privacy. This Privacy Policy explains how we collect, use, and protect information you share with us when you visit our website, request an estimate, contact our team, or otherwise interact with Carlson Exteriors online.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information when you choose to provide it through our website, contact forms, phone calls, emails, or other communications. This may include:
- Your name
- Email address
- Phone number
- Property address, city, and ZIP code
- Information about the type of project or service you are interested in
- Photos, notes, or project details you choose to share
- Any other information you voluntarily provide
Our website may also collect basic technical information automatically, such as your IP address, browser type, device information, pages visited, and how you interact with the site. This information helps us understand website performance and improve the user experience.
How We Use Your Information
Carlson Exteriors may use the information we collect to:
- Respond to your questions or estimate requests
- Schedule appointments or follow up about a potential project
- Provide information about roofing, siding, gutters, windows, doors, repairs, or other exterior services
- Communicate with you about your project
- Improve our website, services, and customer experience
- Maintain internal records
- Protect our website, business, customers, and team
We do not sell your personal information.
Estimate Requests and Project Communications
When you submit a request for an estimate or contact Carlson Exteriors through the website, we use the information you provide to understand your needs and contact you about your project. This may include communication by phone, email, or text message, depending on the contact information you provide and the nature of your request.
Submitting a form does not create a contractor-client relationship or guarantee that Carlson Exteriors will be able to perform the requested work.
Cookies and Website Tracking
Our website may use cookies or similar technologies to help the site function properly, understand visitor activity, improve performance, and support marketing or analytics tools.
A cookie is a small file placed on your device that helps websites remember information about your visit. You can usually adjust your browser settings to block or delete cookies. Some parts of the website may not function as intended if cookies are disabled.
Third-Party Services
We may use third-party tools or services to operate our website, manage contact forms, analyze website traffic, display maps, host media, prevent spam, or support online marketing. These third parties may collect or process certain information according to their own privacy policies.
Our website may also include links to third-party websites, social media pages, product manufacturers, financing providers, design tools, maps, or other external resources. Carlson Exteriors is not responsible for the privacy practices or content of third-party websites.
How We Share Information
Carlson Exteriors may share information only as reasonably necessary to operate our business and serve our customers. For example, we may share information with:
- Employees or team members who need it to respond to your request
- Project managers, estimators, or installation-related personnel
- Website hosting, analytics, CRM, email, or form service providers
- Product manufacturers, suppliers, or subcontractors when needed for your project
- Legal, insurance, or compliance professionals when appropriate
- Authorities if required by law or necessary to protect our rights, safety, customers, or business
We do not sell personal information to outside companies.
How We Protect Your Information
We take reasonable steps to protect the personal information submitted through our website and business systems. However, no website, email system, or online transmission is completely secure. For that reason, we cannot guarantee absolute security of information shared online.
Please avoid sending sensitive personal, financial, or confidential information through general website forms unless specifically requested through a secure method.
How Long We Keep Information
We may keep your information for as long as needed to respond to your request, provide services, maintain business records, meet legal obligations, resolve disputes, or improve our operations.
Children’s Privacy
Our website is intended for homeowners, property owners, and adults seeking exterior remodeling services. We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.
Your Choices
You may contact us to request that we update, correct, or delete personal information you have provided, subject to any legal, business, or recordkeeping requirements.
You may also opt out of certain communications by contacting us directly. Please note that we may still need to contact you about active projects, appointments, estimates, or service-related matters.
Updates to This Policy
Carlson Exteriors may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Carlson Exteriors Inc.
109 E Northtown Rd
Normal, IL 61761
Phone: 309-661-9001
Website: https://carlsonexteriors.com/