Questions to Ask Before Hiring a Roofer

nick-coyle-carlson-exteriors-project-managerProject Manager Nick Coyle has been in the roofing industry practically his whole life. He currently manages the roofing crews, meets with homeowners to provide estimates on roof replacements, roof repairs, and stop tricky roof leaks. I sat down with Nick to find out the most popular questions from homeowners but more importantly the questions homeowners should be asking before hiring a roofer.

 

Mastic Russet red vertical siding, white trim, natural clay shake siding, certainteed moire black shingles in canton il

Frequently Asked Questions

Are you licensed and insured?

Nick said this is almost every homeowner’s first question. Most roofers say yes but many homeowners fail to ask for proof. A quality roofer should proudly display this documentation and make it easy for a homeowner to verify. Nick leaves a copy of Carlson Exteriors Inc Roofing License and current insurance with the homeowners that he meets with.

Carlson Exteriors' License, Bond, and insurance

Do I have storm damage?

The best any roofer can do is to give his professional opinion. Nick takes photos when he is inspects roofs to bring down and explain what he sees to homeowners. Nick can provide his opinion whether the roof looks storm, wind, or hail damaged but ultimately the decision lies with your insurance company. When homeowners contact insurance about potential storm damage, they start a claim which has the potential to raise your rates. Nick advises homeowners to familiarize themselves with their current plan, know their deductible, and to see if it’s worth potentially having higher rates. Example- If it’s a small repair that barely exceeds a homeowner’s deductible; it might not be worth making a claim.

What’s the difference between synthetic felt and regular felt?

Synthetic felt has grown with popularity amongst roofing companies. It’s easier/safer for crews to walk on and it has a higher resistance to ripping in the wind. Regular 15lb or 30lb felt rips very easy in the hands, while synthetic felt is practically impossible to rip. Some shingle manufacturers require synthetic felt to qualify for warranties. Carlson Exteriors only uses synthetic felt. Click here to read more about synthetic felt.

Winterguard and Diamond deck photo

What’s the difference between the Landmark shingles and the Landmark Pro Shingle?

This question usually comes after Nick presents the estimate to homeowners. Landmark is the standard shingle and Landmark Pro is a slight upgrade. Both are manufactured by CertainTeed and both qualify for the Unconditional Roof Warranty. Aesthetically, Landmark Pros have a wider selection of color choices and the shingles are Max Def. Max Def means the lights are lighter and the darks are darker giving each shingle a higher contrast. Landmark Pros have a 15 year algae warranty to protect your roof from getting streaky. Nick advices homeowners with many mature trees to select the Landmark Pros because of the 15 year algae warranty. Landmark Pros can have a higher wind rating than the Landmarks; this is dependent upon your contractor. Landmarks and Landmark Pros both can meet the max wind rating of 130 mph if shingle starter is also applied up the roof rakes. Carlson Exteriors uses starter up the rakes to ensure max protection for every homeowner.

Ridge vent vs Box vents – Is one better than the other?

As long as the roof is adequately vented ridge vents and box vents are equal. Currently the trend is to go with ridge vents because it provides a cleaner look on the roof. Nick advises homeowners who are thinking about putting the house on the market to select ridge vent because of the current housing trend. When replacing the roof, there is no price difference between using box vents or ridge vents. Every roof Carlson Exteriors replaces, Nick does an inspection to make sure it has enough ventilation. If a home does not have much ridge line, Nick advises box vents.

Questions Homeowners Should Be Asking Roofers

Can you be more detailed about the products you are using, how you use them, and why you use them? 

Nick says many roofers only provide a price for roof replacement with minimal supporting information. Nick gives every homeowner a packet of information that includes:

  • Summary of roof replacement process/ what to expect
  • Roof selection guide
  • Warranty information
  • Letter from Carlson Exteriors Bank
  • Letter from Carlson Exteriors Supplier
  • Information sheet about synthetic felt
  • Information sheet about ridge vent
  • A copy of Carlson Exteriors Roofing license
  • A copy of Carlson Exteriors current insurance
  • Information sheet about protection from ice dams
  • A customer reference list with contact information (Upon request)

All of this falls into gauging a roofer’s professionalism. If a contractor just provides a homeowner with a slip of paper with the cost it’s essentially the same as someone expecting to sell a used vehicle on craigslist with no listed mileage, information on condition quality, and not allowing a test drive. Click here to read more about gauging contractor professionalism.

Upon comparing two estimates that are $500-1000 different, what am I getting or not getting?

So many homeowners think all roof quotes are created equal and the cheapest is best. Nothing could be furthest from the truth. The easiest way to find out why the cost difference is to call the more expensive roofer and see what they are providing  above and beyond the lower estimate. Usually it is because of a better warranty, higher quality products, not re-using certain products (drip edge, flashing, etc), better reputation, better customer service, or more stable company. More stable companies have an office and don’t work out of their house, they have office hours where customers can walk in. Stable companies pay their employees with checks and not cash.

Nick concluded our conversation by saying he wished homeowners did more research on roofers and the owners of the company. Information, good or bad, is so easily found online; it’s ashamed that many homeowners don’t utilize this resource. He recommended homeowners to read “How To Find a Contractor You Can’t Live Without” and “Why does a 30 year shingle not last for 30 years?” to better educate themselves on products and finding contractors.

If you are in need of a professional opinion of your roof, need a roof replacement, or have a roof leak and want Nick Coyle to inspect – Contact Carlson Exteriors.

 

Contractor Estimates: How To Gauge Professionalism

dark grey siding and shakes with white trim and dark roof, brown brick and white garage door, craftsman style columns

Estimates can be a true testament to a contractor’s professionalism and trustworthiness. Using the detailed estimate as a contract protects you (the homeowner) and protects the hired contractor. All prospective contractors should provide a detailed description of work to be completed; presented in a professional format – not handwritten on note paper or texted. This estimate should be very specific about what products are being used (including name brands) and what products might be reused (if applicable). After agreeing upon price, you should expect no surprise charges from the contractor. Below we examine why using an estimate as a contract, a legally binding agreement, protects everyone involved in a remodeling project, roof replacement, or even a small repair.

Example estimate
Example of a Professional Estimate

Detailed Job Description

I know this sounds obvious, but so many homeowners find themselves paying more because they assumed certain construction related tasks would be included. The estimate you receive should include any type of removal. For roof replacements where the contractor is tearing off the old shingles, the contractor should list that and how many layers of asphalt to get down to wooden deck. On new siding estimates, your contractor should list if they are taking off the existing siding, or just covering over the existing. If covering over existing, they should be specific in what measures are being taken. Are they fan folding over? If it’s over cedar siding, what will be done if certain areas of the cedar are rotted. You should expect brand names of products to be listed. When the work is being performed, you should make sure those brands are actually being used- if not, that will be a breech of contract. Unfortunately, there are many companies out there trying to cut corners by not using the brand-names they promise.

 

Clean up and Waste Responsibilities

Some construction companies expect homeowners to provide a dumpster. Personally, I think that’s rude and unprofessional. Make sure the estimate lists whose responsibility it is to clean up, order/pay for the dumpster, and any other type of debris removal.

Final Price

The estimate you are given should be the final number. No extra surprises! No hidden costs! By using your original estimate as a contract it ensures that the detailed work listed above will not include any additional fees. This protects the homeowners. It also protects the contractor by having the expected work detailed out. It states clearly what they intend to do and at what cost. If the homeowner adds anything to the scope of work along the way, the contractor can revise estimate to include the added work and clearly state the added cost.

 

Out of Scope Clauses

In construction, you can’t always tell what’s going on beneath the surface. Most contractors can looks for clues of rotting or mold lying beneath the surface but sometimes you can’t tell until it’s exposed. All estimates should include a proposed rate at replacing OSB or any type of underlayment.

Homeowner Responsibilities

If the homeowner has any responsibilities, it should also be clearly listed on the estimate. Some homeowners have siding panels on reserve in case they need a siding panel replaced. Just by supplying the material to repair panel of siding, that responsibility should be listed.

 

In summation, the estimate should clearly state anything “assumed” on both sides. Homeowners and Contractors should clearly understand what’s being expected of them and at what expense. This is the mark of a true professional contractor.

Do you want or need more tips in finding a trustworthy contractor? Click here 

 

 

Behind the Scenes with Enviro Dri

This blog is part of a series. Search our site for “behind the scenes” to read other articles in the series.

Carlson Exteriors gets excited about Tremco’s product, Enviro Dri for many reasons. These range from monetary savings all the way to long term homeowner protection. Before we dive into the behind the scenes of Enviro Dri, many of you might be unfamiliar with it. I’d suggest clicking here and reading this page to get a quick understanding.

EnviroDri on Apartments in Bloomington Il

The first benefit thats always on everyone’s mind is savings. How can something new save you money? While installation costs might be exactly the same as standard house wrap, using Enviro Dri during a new construction build can allow you to save money in other parts of your build. You can have thinner walls but have the same insulation rating because Enviro Dri is more energy efficient. The lumber savings alone is enough for many builders to switch to Enviro Dri from house wrap.

tyvek ripped and blowing in the wind

House wrap can tear easily if left exposed to high winds. Enviro Dri is a liquid that applied to your sheathing; no part of Enviro Dri can be ripped or destroyed by high winds or any harsh elements. During the build of your new home, you can rest assured that your home is protected if it takes a little longer than expected to get your siding installed. If you aren’t building your home, knowing that you you have Enviro Dri protecting it gives you a little extra piece of mind if any piece of siding would blow off. If you had a piece blow off or break, any exposed house wrap may also rip leaving the OSB exposed. Enviro Dri eliminates this from ever being a problem.

Enviro Dri is a more hardy of a moisture barrier. It can also be used under all products (brick, stone, stucco, etc). It will stand up to surface active contaminants that are frequently found in wood, stone, fiber cement siding. Over time these contaminants can break down house wrap’s barrier. There are no mechanical fasteners used in Enviro Dri’s application. Since it’s a liquid that’s applied, there are no nails or staples keeping it attached. Normally these areas could leave you exposed to a water infiltration. With house wrap your home will have many seams that could fail. These taped seams could fail from not being taped correctly to not withstanding the settling of your home over time. There are NO seams in Enviro Dri. As an added measure, everywhere the OSB sheets join up, our installers add a mesh strip to flex with the OSB (if needed).

 

Behind the Scenes with Shur FloX

Shur FloX leaf protection has ridges so no leaves get stuck and cannot blow off.JPG

This blog is part of a series. Search our site for “behind the scenes” to read other articles in the series.

Shur FloX is a hassle-free leaf protection. It’s an all aluminum protection system so you don’t have to worry about it warping or deteriorating over time. Tiny holes that pierce the leaf protection allow water or any small debris (that won’t clog) to run down the gutter and out the spout. The ridges promote air flow – allowing dry debris to blow right off.

Shur FloX leaf protection has ridges so no leaves get stuck and cannot blow off.JPG
Shur FloX leaf protection has ridges so no leaves get stuck and cannot blow off

Did you know that so many leaf protection systems actually void your roof warranty?  Shur FloX really shines because it doesn’t tamper with your shingles. This is why Carlson Exteriors chooses to use Shur Flox and no other brand. Most gutter guard brands will advertise the wonders of their product and will not mention how their product impacts other products already on your home. Asking how a leaf protection will affect your roof warranty is not a question homeowners think to ask – nor should it be! That’s why you’ve hired an expert to help you.

Having a gutter leaf guard that needs to be secured under your roof shingle will void any roof warranty.
Having a gutter leaf guard that needs to be secured under your shingle will void any roof warranty.

If you look at the images below, you will see that Shur FloX only attaches to the gutter and will not interfere with your shingles.

 

Click here to see Carlson Exteriors’ page on Shur FloX

Click here to visit Shur FloX’s website

Behind the Scenes with CertainTeed

CertainTeed shingles in Moire Black in Normal il

This blog is part of a series. Search our site for “behind the scenes” to read other articles in the series.

roof-replacement-bloomington-il-certainteed-landmark-pro-in-maxdef-pewter

CertainTeed is a nationwide known brand; and for good reason. They make great shingles and offer plenty of colors. But the reason Carlson Exteriors loves using CertainTeed is for the roofing warranty they provide to the homeowner.

This warranty is registered in homeowner’s names. The original is mailed to homeowners, a copy is mailed to Carlson Exteriors, and CertainTeed keeps a virtual copy. Unlike most warranties, CertainTeed’s has no loop holes and no fine print. To read more in detail about our Unconditional Roofs – Click here.

I was able to interview CertainTeed’s Territory Manager, Bob Eaton, to get his insider opinion.

I’ve worked for CertainTeed for 15 years now. I truly enjoy seeing my customers and I believe that will never change. I believe providing a true 50 years Peace of Mind Full replacement warranty for all homeowners is essential. I’m the point person for all claims and when a shingle does fail, I want to make sure the homeowners gets taken care of in all aspects. The only way to do that is to have the SureStart Plus Warranty on their home.

If you look at the chart below, the SureStart Plus warranty Bob is talking about, actually increases with inflation. The middle column is the usual warranty that most shingles come with. With the typical Limited Warranty, even in the first year the homeowner is still paying a decent chunk out of pocket. EVERY roof Carlson Exteriors installs, gets a SureStart Plus Warranty.

certainteeds-shingle-warranty

unconditional-roof-warranty-example-certificate
Example Warranty Certificate of what every replacement roof customer of Carlson Exteriors receives

Now back to Bob:

I can’t ever remember CertainTeed not doing the right thing for the consumer. CertainTeed has always supported me in the field and that is critical to my success and to homeowner’s happiness.

Carlson Exteriors is a great partner. I truly enjoy working with everyone. You’re extremely organized from top to bottom. From my stand point, you do it right the first time.

Click here to get a roof replacement quote

Click here to visit CertainTeed’s website

Behind the Scenes with Mastic

two story house with white siding, white trim, white brick, black roof, and black gutters

This blog is part of a series. Search our site for “behind the scenes” to read other articles in the series.

 

 

PlyGem (Mother company of Mastic) has been the industry leader in vinyl siding for quite some time. Being a lead manufacturer usually means that the “small-company feel” gets lost. However, that is not the case with Mastic. They are personal and prompt – customer service, training, and warranty issues. This is the main reason Mastic is Carlson Exteriors’ preferred brand of vinyl siding. They are extremely personal and efficient when working with contractors customers. The few warranty claims we have had with Mastic, get remedied quickly and our homeowners aways walk away very happy.

Mastic is not just a producer of products.

– Collin Clougherty, Mastic Territory Sales Manager

What I think Collin means by this, is that Mastic is more than a siding factory. They care about the customer experience from start to finish. Mastic wants it to be enjoyable picking out colors and styles; that’s why they’ve invested so much into technology to help you see their products on your own house. Mastic wants the install to go without any hiccups; that’s why spend so much time training Mastic employees and contractors. Mastic knows their products are made to last and be durable; that’s why they never stop testing their products against the elements. Mastic wants you to love them even after you’ve bought from them; that’s why they resolve any siding problems very quickly with the least amount of cooks in the kitchen.

I had an opportunity to chat with Collin Clougherty about his Mastic Career:

I started working for Mastic when I was 14, mowing the yard at the plant in Princeville, IL. My father was a Corporate buyer for them and they always treated him very well. I get excited about Mastic’s evolution of products and colors! The day I started, we had 3 profiles and 6 colors. Today, we have 6 profiles and 35 colors.

Mastic was Collin’s first job and has been Collin’s only job! He’s watched and helped them grow and is still looking towards Mastic’s future. Below is Newport Bay and Natural Slate, which are two of Mastic’s newest color releases.

 

 

Back to Collin:

Mastic is not just a specialist that makes vinyl siding. We also make our own  Metal, Rainware, I.M and Stone. This allows consumers to color coordinate and everything is covered under one manufacturer’s warranty.

Our specialty is being an ally to contractors and their customers. We offer sales tools that include color and design programs to assist the consumer in product and color selection (even using their own home) along with comprehensive installation/training programs that certify the contractor with the latest installation techniques.

Mastic happily takes a photo of your home, uploads it in their software, and lets you pick and chose what siding or shake products you want and where you want them. Here are some pictures that Mastic did for one of our customers last year.

 

 

These documents also come with a breakdown of exact Mastic Product and color that was used on your home

 

This sheet breaks down the mastic siding and shake products that were used on this home.
This sheet breaks down the Mastic siding and shake products that were used on this home.

We are set apart by product, people, and warranty.

Product: We offer a good-better-best in many styles in over 35 design colors. We make our ownMetal, Rainware, and I.M products with color coordination across all product platforms. All covered by one manufacturer’s warranty.

People: Easy access to our company. We don’t subcontract out to 3rd party customer service. Our people are trained and will come out to contractors to help with advertising and marketing, etc. We have local sales representatives.

Warranty: All Claims are not created equal. We still allow our reps to inspect warranty claims. No 3rd party inspections. All warranty calls are handled by PlyGem

Mastic sends out a Semi-truck decked out with a showroom of all their products to many county fairs and home shows across the nation. Every year, you can find Carlson Exteriors by the Mastic Semi Truck at the McLean County Art Fair.

mastic-semi-truck

I’ve been working very closely with Carlson Exteriors for over 7 years now. I’m trusted to go out and discuss warranty issues with Carlson’s customers. We keep Carlson Exteriors up to date on new products and programs. We also have visits from our marketing group to train Carlson’s sales people.

If you are one of our customers and happened to have a warranty issue with your Mastic vinyl siding, you’ll get to meet Collin! He’s our biggest advocate when it comes to getting your siding fixed up.

Click here to visit Carlson Exteriors Vinyl Siding page

Click here to be directed to Mastic’s Website

 

Intro to “Behind the Scenes” Blog Series

Deep granite shakes and Board and Batten siding with Natural Slate siding, white trim and black roof in Savoy IL

The brands a contractor uses should not be an arbitrary decision. Any product that’s new to the construction industry is not offered immediately by Carlson Exteriors Inc. We wait and watch for a few things:

  • Does the product do what it claims to do- without fail!
  • Are there warranty issues? If there are, how does the manufacturer handle it?
  • Does the manufacturer provide adequate training for contractors?
  • Is the product a safe bet for homeowners?

Why Am I Telling You This?

Carlson Exteriors Inc. spends a long time debating and researching a product before we ever think about adding it to our exterior services. Our siding carries purpose. Our shingles have a backbone. Our gutters will never let you down. We always insist that every product performs perfectly – zero exceptions.  It’s worth talking about – so we will! With our ‘Behind the Scenes’ blog series, we will go over products Carlson Exteriors has chosen to use and why. We will discuss our relationships with siding, roofing, gutters, and garage door companies, we’ll talk with manufacturers directly, and we’ll show you, the homeowner, how you fit into the grand equation.

 

 

If you are interested in reading these articles, search “Behind the Scenes” on our website. It will show you all the articles that have been released.