This blog is part of a series. Search our site for “behind the scenes” to read other articles in the series.
PlyGem (Mother company of Mastic) has been the industry leader in vinyl siding for quite some time. Being a lead manufacturer usually means that the “small-company feel” gets lost. However, that is not the case with Mastic. They are personal and prompt – customer service, training, and warranty issues. This is the main reason Mastic is Carlson Exteriors’ preferred brand of vinyl siding. They are extremely personal and efficient when working with contractors customers. The few warranty claims we have had with Mastic, get remedied quickly and our homeowners aways walk away very happy.
Mastic is not just a producer of products.
– Collin Clougherty, Mastic Territory Sales Manager
What I think Collin means by this, is that Mastic is more than a siding factory. They care about the customer experience from start to finish. Mastic wants it to be enjoyable picking out colors and styles; that’s why they’ve invested so much into technology to help you see their products on your own house. Mastic wants the install to go without any hiccups; that’s why spend so much time training Mastic employees and contractors. Mastic knows their products are made to last and be durable; that’s why they never stop testing their products against the elements. Mastic wants you to love them even after you’ve bought from them; that’s why they resolve any siding problems very quickly with the least amount of cooks in the kitchen.
I had an opportunity to chat with Collin Clougherty about his Mastic Career:
I started working for Mastic when I was 14, mowing the yard at the plant in Princeville, IL. My father was a Corporate buyer for them and they always treated him very well. I get excited about Mastic’s evolution of products and colors! The day I started, we had 3 profiles and 6 colors. Today, we have 6 profiles and 35 colors.
Mastic was Collin’s first job and has been Collin’s only job! He’s watched and helped them grow and is still looking towards Mastic’s future. Below is Newport Bay and Natural Slate, which are two of Mastic’s newest color releases.
Back to Collin:
Mastic is not just a specialist that makes vinyl siding. We also make our own Metal, Rainware, I.M and Stone. This allows consumers to color coordinate and everything is covered under one manufacturer’s warranty.
Our specialty is being an ally to contractors and their customers. We offer sales tools that include color and design programs to assist the consumer in product and color selection (even using their own home) along with comprehensive installation/training programs that certify the contractor with the latest installation techniques.
Mastic happily takes a photo of your home, uploads it in their software, and lets you pick and chose what siding or shake products you want and where you want them. Here are some pictures that Mastic did for one of our customers last year.
These documents also come with a breakdown of exact Mastic Product and color that was used on your home
We are set apart by product, people, and warranty.
Product: We offer a good-better-best in many styles in over 35 design colors. We make our ownMetal, Rainware, and I.M products with color coordination across all product platforms. All covered by one manufacturer’s warranty.
People: Easy access to our company. We don’t subcontract out to 3rd party customer service. Our people are trained and will come out to contractors to help with advertising and marketing, etc. We have local sales representatives.
Warranty: All Claims are not created equal. We still allow our reps to inspect warranty claims. No 3rd party inspections. All warranty calls are handled by PlyGem
Mastic sends out a Semi-truck decked out with a showroom of all their products to many county fairs and home shows across the nation. Every year, you can find Carlson Exteriors by the Mastic Semi Truck at the McLean County Art Fair.
I’ve been working very closely with Carlson Exteriors for over 7 years now. I’m trusted to go out and discuss warranty issues with Carlson’s customers. We keep Carlson Exteriors up to date on new products and programs. We also have visits from our marketing group to train Carlson’s sales people.
If you are one of our customers and happened to have a warranty issue with your Mastic vinyl siding, you’ll get to meet Collin! He’s our biggest advocate when it comes to getting your siding fixed up.