Have you ever thought about making changes to the exterior of your home, but not sure where to start? If it is difficult for you to envision what your house could look like, you may be interested in one of our new services called Hover. The process is easy, pictures are taken of your home and you will end up with a complete 3D rendering. After that, any combination of exterior products can be added to your house. You will be able to see different colors and materials. If you have wondered what your house could look like, take advantage of this service! If you end up using Carlson Exteriors as your contractor, the design fee is credited to your invoice total!
Making color selections can be very difficult and stressful for first time home builders; but it doesn’t have to be! Here are a few easy steps to get you started in knowing what you want, but just as important, what you don’t want.
Drive Around Local Subdivisions
Your local neighborhoods are great resources to find combinations that you like. We usually suggest newer neighborhoods because are more likely to be up to date on all product styles and color offerings. Take photos and record address of homes that strike your fancy. These are great to share with your contractor.
Pebblestone clay siding, wicker handsplit shakes, red gable accents, white trim in Normal il
James Hardie Siding panels and real cedar siding in Heyworth Il
Look at Pinterest or Instagram
These two platforms are chalk full of photos. You will definitely find a wide array of styles, colors, and combinations. This is perfect to do when you have a few extra minutes or want to look late or night. The one downside to looking on Pinterest or Instagram is that not all products you see are guaranteed to be provided in your area or by your contractor.
Browse Your Contractor’s Portfolio
Your contractor should have tons of photos readily available to you on their website. We love asking clients to start here because we know exactly what products/colors are installed on each home.
Meet With Your Contractor
Often times customers want to know what’s available in their budget or get a little reassurance from a professional. Meeting with your contractor lays a great foundation. They can even go through their online photos with you to help you visualize.
Mastic Deep Granite siding with Royal Weathered Grey hand split shakes, white trim, and moire black roof in Bloomington, IL
Customer testimonials and customer references seem like the same thing on the surface but they are very different and serve different purposes. They are equally important.
So what’s the difference?
Let’s start with the more familiar: Customer Reviews. You can find these on the contractor’s website, Facebook, and any Third Party website (like Google, BBB, Yelp, Home Advisor, etc.). When you start the hunt for the best roofer or perfect siding repair company, you should start by looking up reviews from previous customers. Click here to be taken to Carlson Exteriors’ page of testimonials.
Find Google reviews by clicking where the red arrow is pointing to
Example of Google Reviews
Things to take note of to help you gauge the contractor’s professionalism:
How recent are these reviews/ testimonials? How frequent do they occur? How many are there? You want to see a lot of recent and frequent reviews. Take in to consideration any off-seasons for exterior contractors; they will have less reviews during winter.
Do they talk about their experience working with the sales person/ Project Manager? A sales person or a Project Manager will likely be your first and main contact to the company. They should not apply any sales pressures or gimmicks – only treating you respect. They should be easy to communicate with and happy to answer any questions you may have.
Is Customer Service a common theme inreviews? For some reason, it’s easy to forget that contractors need to provide a high level of customer service. Remember you are paying them for their services.
Are there repeat customers? The true testament to a contractor is if you can find evidence of returning customers. If a homeowner was truly satisfied with a contractor’s work, that contractor will be the first one that homeowner calls.
How did the contractor handle mistakes? Even the best contractor is still human; they make mistakes. What separates the good contractors from the bad is how the mistakes are handled. Can you find evidence that problems were handled in a timely manner and to the customer’s satisfaction?
Example of BBB Reviews
Example of online reviews on Yellowpages.com
Now let’s talk about customer references! When you meet with your potential contractors ask them for a list of previous customers you can call. This way you can ask previous customers how the whole working experience was like. Perhaps you are shy and are not interested in calling a handful of strangers. Ultimately, customer references are more meatier, more detailed than customer reviews. Look to see if your contractor has any Customer Spotlights on their website. Examples of that are:
Unfortunately, the construction industry is abound with poor principle. How do you begin to find a contractor that’s trustworthy? I suggest thinking of contractors as employees you are interviewing to potentially work for you/your company. It may seem silly at first, but that mindset will give you the confidence you need to feel like you can ask the right questions. To find a contractor with good character, you start with their references. We recommend looking into 3 references.
1- Bank Letter
A Bank letter solidifies the company’s financial status. It gives insight to the company’s cash flow. It also lets you know the company isn’t running the finances through the
owner’s personal finances. The example bank letter has been marked with what to look for.
Make sure the letter is addresses to the company (not the owner). It reenforces that the company has it’s own account.
Look for some clues to how long the financial institution has known your potential contractor. The longer the better.
Having a company that has decent cash flow actually ensures the company has higher skilled employees. If a company needs your job to pay employees for last week’s work, good employees won’t stick around at a company that may or may not pay. If a company asks for half upfront, that money may be used to pay employees or to buy materials for your job because there isn’t enough money in the account to buy materials without your deposit. That’s not a good sign of a good company.
2- Supplier Letter
Getting a letter from your potential contractor’s supplier ensures they have a great business relationship. This letter lets you know the contractor pays their bills. The last thing you want is a lean placed on your home because your contractor did not pay their material bills. Yes that does happen!
3- Customer References
This is very different than testimonials or good reviews. Customer references is a list of customers with addresses and contact information (given with permission). You can call any or all of the previous customers and ask them what it was like working with the contractor. A few example questions to ask homeowners:
Did they arrive on time to perform the work?
How was the daily clean up?
Did you run into any issues? How did the contractor handle those issues?
Were the employees polite and professional? Any specific interactions?
Did your neighbors like the crews while they worked on your house?
Carlson exteriors Crew member cuts Royal Celect Siding
Forman Brian hangs Royal Celect Siding on Bloomington IL House
Estimates can be a true testament to a contractor’s professionalism and trustworthiness. Using the detailed estimate as a contract protects you (the homeowner) and protects the hired contractor. All prospective contractors should provide a detailed description of work to be completed; presented in a professional format – not handwritten on note paper or texted. This estimate should be very specific about what products are being used (including name brands) and what products might be reused (if applicable). After agreeing upon price, you should expect no surprise charges from the contractor. Below we examine why using an estimate as a contract, a legally binding agreement, protects everyone involved in a remodeling project, roof replacement, or even a small repair.
Detailed Job Description
I know this sounds obvious, but so many homeowners find themselves paying more because they assumed certain construction related tasks would be included. The estimate you receive should include any type of removal. For roof replacements where the contractor is tearing off the old shingles, the contractor should list that and how many layers of asphalt to get down to wooden deck. On new siding estimates, your contractor should list if they are taking off the existing siding, or just covering over the existing. If covering over existing, they should be specific in what measures are being taken. Are they fan folding over? If it’s over cedar siding, what will be done if certain areas of the cedar are rotted. You should expect brand names of products to be listed. When the work is being performed, you should make sure those brands are actually being used- if not, that will be a breech of contract. Unfortunately, there are many companies out there trying to cut corners by not using the brand-names they promise.
Shiplap wall with detailed trim work around door ways in Danvers IL
New rubber roof install on low slope roof
New ridge and ridge vent was installed on a house that had damaged ridge vent
New Chimney Cap installed in Bloomington IL
New Chimney flashing on a home in Bloomington IL
Clean up and Waste Responsibilities
Some construction companies expect homeowners to provide a dumpster. Personally, I think that’s rude and unprofessional. Make sure the estimate lists whose responsibility it is to clean up, order/pay for the dumpster, and any other type of debris removal.
The estimate you are given should be the final number. No extra surprises! No hidden costs! By using your original estimate as a contract it ensures that the detailed work listed above will not include any additional fees. This protects the homeowners. It also protects the contractor by having the expected work detailed out. It states clearly what they intend to do and at what cost. If the homeowner adds anything to the scope of work along the way, the contractor can revise estimate to include the added work and clearly state the added cost.
Dryvit does not protect your home. Water was held behind the stucco material on this Normal IL home.
You can see where water was held behind the stucco (Dryvit) on this Normal IL home.
Out of Scope Clauses
In construction, you can’t always tell what’s going on beneath the surface. Most contractors can looks for clues of rotting or mold lying beneath the surface but sometimes you can’t tell until it’s exposed. All estimates should include a proposed rate at replacing OSB or any type of underlayment.
If the homeowner has any responsibilities, it should also be clearly listed on the estimate. Some homeowners have siding panels on reserve in case they need a siding panel replaced. Just by supplying the material to repair panel of siding, that responsibility should be listed.
In summation, the estimate should clearly state anything “assumed” on both sides. Homeowners and Contractors should clearly understand what’s being expected of them and at what expense. This is the mark of a true professional contractor.
In April, we happily received this letter stating that we were ranked the 16th roofer in the nation and the 2nd roofer in the State of Illinois in registering roof warranties. So many roofing companies out there promise warranties they cannot deliver. Carlson Exteriors is not one of those. For every roof we install, we register it in the homeowner’s name(s) with CertainTeed, a leading shingle manufacturer. We actually pay for this warranty but pass it on to our customers for free. Why? Because purchasing a roof with a solid warranties, no loop holes and no prorating, should be demanded from by homeowners.
Lets run through a hypothetical scenario:
Jan needs a new roof. Her neighbor Stan also needs a new roof. Both Jan and Stan call 3 roofers to compare estimates. Jan decides she wants to go with Carlson Exteriors because of the Sure Start Roof Warranty. Stan decided to go with Chuck in a Truck Roofing Company because they were the cheapest. Jan and Stan have similar roofs and are both getting CertainTeed Landmarks (shingle); Jan paid $10,000 and Stan paid $9,000. Jan gets the roof registered in her name with a certificate as proof. Stan gets the standard Limited Warranty on the shingles. In 11 years, both Jan and Stan realize that their shingles are curling on the edges like potato chips. The asphalt shingles are very brittle. The roof is failing not because of how the shingles were installed or because of any hailstorms; the shingles just malfunctioned. Roofers come out and say it will now cost $12,434 to replace the roof. Even though nothing has changed to the roof, inflation has raised the cost of the roof replacement. Jan’s annoyed but not worried because she has her 4-Star warranty. Stan is mad but knows he has some kind of warranty. Jan places a claim with CertainTeed, they issue her $12,434 to have the roof replaced. This includes the tear-off of the bad shingles, dumpster fees, permit fees, roofing labor, and new shingles. Jan is happy. Stan places a claim with CertainTeed, they explain that since he only has the Limited Warranty they cannot fully cover the roof replacement; they issue Stan $3,233. Stan is responsible for the other $9,201. Stan is mad that his “50 year shingle” only lasted him 11 years.
All of Carlson Exterior’s roof replacement customers are Jan. They get this 4-star Warranty register in their names. They don’t have to worry if their shingle will last 50 years, because if it doesn’t – CertainTeed will cover them.
2017 was the year of some monumental home transformations. Let’s re-cap a couple show stoppers!
A lucky home in Bloomington, IL went from real wood shakes on the roof to a maintenance- free synthetic wood shaker shingle. Along with the faux wood roof, they added in real copper flashings and window pans.
Next transformation goes to a county ranch. The homeowners wanted to freshen up the look by replacing real cedar siding with English Wedgewood Blue vinyl siding.
This lovely colonial style home wanted to be the talk of the street by going from a neutral color siding to a striking dark grey siding with contrasting white trim. They also traded the shutters for wider window casings; modernizing it slightly.
The last feature home from 2017 enriched their home by exchanging the discolored tan siding for a darker brown. The also traded in their shutters for window casings. The half moon windows on the side of the home were covered up.
When looking to purchase a new roof for their home, many homeowners debate laying new shingles over the existing shingles or just start fresh by tearing off the old shingles. Usually homeowners think about laying over to save some money – but is it worth the saved bucks?
Most cases – no. Its worth tearing off your shingles for the following reasons:
Inspect Condition of Roof Decking
Without tearing the shingles off and actually seeing the roof deck, one can only speculate the condition of the OSB. Obviously, if sections of your roof are rather soft to walk on the wood is bad and will need replaced. However, you can have smaller sections of wood rot and not know it until the shingles are torn off.
Many shingle manufacturers have rather poor warranties for roofs that have been laid over. Best case scenario you will get a 10 year limited life warranty – it will be pro-rated. If the shingle fails within the first year after your roof lay over, you will have to pay some money out of pocket. The best thing about a Carlson Exteriors roof replacement is the roof warranty. Any roof we replace will get a 50 year, non prorated warranty that is transferrable one time. It actually increases with inflation so you don’t have to pay anything out of pocket! Woohoo!
Example Warranty Certificate of what every replacement roof customer of Carlson Exteriors receives
Overall Roof Appearance
If your old shingles have warping or curled up edges, the new shingles that you lay over will take on the look of the old shingles. The new shingles may look wrinkly or bumpy. The new roof will look terrible from day one.
Shortened Roof Life
If a new roof is laid over, it will have a shorter roof life. The shorter lifespan is due to a couple reasons. First, not nailing directly into the roof decking can lower your roof’s resistance to high winds. The nails might not be driven as deeply or as securely into the plywood as they should be. On the other hand, some nails may be overdriven thanks to the old shingles “cushion” . When nails are overdriven, it can pierce directly through the new shingle and not provide any security at all. Some home insurances provide better rates if your shingles are nailed directly into the OSB. Secondly, the moisture trapped between the two layers of shingles will increase the speed of asphalt deterioration. The second layer of shingles will increase heat and moisture retention, especially if your roof is not ventilated properly.
Too Much Weight
If you already have two layers of shingles on your home, city code prohibits another layover. This is because of the unnecessary weight each layer of shingles add to your home. If you are outside of city limits and are not required to obey city codes, be mindful of how much weight and stress you add to your home’s structure
Montana suede dark brown shakes and siding and black roof in Bloomington IL
LP Smartside siding in Pewter with White trim and Black roof
Carlson Exteriors always tears off the existing shingles for these reasons. The money that homeowners would “save” by not tearing off old shingles is not worth it. A layover roof can be deemed more expensive due to poorer roof warranty, possibility of more leaks, and the damage that could be done to home’s structure. In this case, the cons outweigh the pros.