Big home projects are few and far between. Chances are you’ve never shopped for a new roof or replacement siding. Or if you have, it’s been a very long time since. It’s overwhelming because you know there are questions you should be asking but…. how do you know what those are?
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The hardest thing as an employee of a construction company is seeing people in my community get taken advantage of by local contractors. I wish this wasn’t the case – but it happens. Snakes are in the grass everywhere. As much as we want to to perform work for everyone, we know we can’t win them all. So, even if you choose not to work with us, we still want you to pick a quality contractor.
That’s why we created a FREE guide to compare contractors. Yes, you heard me, F-R-E-E. This guide is filled with insider tips like this one:
Many people know to look up online to make sure their contractor has a physical address. You should also drive by that address to make sure it’s an office with office hours, and not the owner’s personal house.
Or this tip:
When hiring a roofing contractor make sure their roofing license actually belongs to them and not a contractor friend’s license they are borrowing.
Mastic Quiet Willow Green siding with Cameo trim and CertainTeed Landmark Weathered wood Roofing in Downs, IL
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Do you absolutely love working with your contractor? Or do you dread the thought of another run around where you spend too much effort trying to just get one phone call returned? Do you feel like you always get over charged on a service that wasn’t that professional?
If it’s time to break up the relationship and find a new contractor – here are some great tips on finding a trustworthy contractor:
Carlson Exteriors mapped location
Door to the office
This might be obvious, but you want a contractor with a permanent location in the area that you live. Double check Google to see if they have an address listed, then drive by it to make sure it’s an actual office with office hours, and not the owner’s house. It never hurts to know that you can walk in and have a face – face conversation. After you’ve confirmed that they are a local contractor, research their reputation. Ask neighbors, friends, and co-workers. Google them, Google the owner’s name. Stalk the company! Find out everything you can about them and make sure you like what you find.
The State of Illinois requires contractors to have a roofing license. A contractor can only pull a roofing permit if the city has the valid license and updated insurance. You might be saying “Duh – tell me something I don’t know!” Well did you think about looking at the roofing license to make sure it’s your contractor’s license and not their friend’s? Sometimes contractors share a license and an unlicensed roofer will essentially “subcontract” under a licensed roofer. Your estimate and contract might be from Contractor A, your check will even be made out to Contractor A, but if you look at the City’s permit records your roofing permit will be registered to Contractor B. That’s because Contractor A, your contractor is not licensed. Another sign that they aren’t licensed is if your roofer asks you, the homeowner, to pull your own roofing permit! Never put up with that! Homeowners are allowed to pull their own permits without a license; but if a contractor is doing the work they should be responsible for the permit and the permit fees. Besides, it’s rude if they want you to pull their permit – even if they are licensed!
Mastic almond trim, Mastic Scottish Thistle light green siding and CertainTeed Landmark Weathered wood Roofing in Downs IL
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Everyone always verifies that their contractor is insured; but there is an extra step a contractor can do to prove their love for you. Add you as an additional insured! Contractors don’t like doing this because it does cost a little extra to have you listed, but any trustworthy contractor knows you are worth it.
If your contractor doesn’t already provide these up front, you should ask for a letter from their bank and a letter from their supplier. The bank letter lets you know that the company isn’t broke and does not run finances through the owner’s personal bank account. The letter from the supplier lets you know that your contractor pays the material bills. Last thing you want is a lien placed on your home because the contractor didn’t pay for his materials.
All contractors should give you a written estimate filled with all the details of the work to be performed. It should be extremely detailed and include a total price. On top of the professional estimate, the contractor should no pressure you in any way. Pressure can on many forms. Scare tactics, calling more than they should, telling you the price expires in a week, and any other gimmick. Once this final contract is signed by both you and the contractor that should be the final price. As a homeowner you should expect your contractor to honor this contract. It’s their promise to you.
Most contractors have a labor warranty to accompany their work. Typically this is 1 year. Some contractors might extend that warranty for longer, but be weary of anything less than 1 year. You should ask for material warranties of the products being placed on your home. Manufacturers can vary warranties based on contractors and what they are certified to guarantee. Carlson Exteriors offers a 50 year non prorated warranty. This warranty will be registered to homeowner’s name and can be transferred one time! If you sell your house after we’ve replaced the roof your warranty goes with it. Look for any extra love and assurance that a contractor can provide you in the material warranty department. Click here to learn more about our Unconditional Roofs.
Example Warranty Certificate of what every replacement roof customer of Carlson Exteriors receives