Before working with Carlson Exteriors, we had many concerns as people we worked with and friends who had roof issues would tell us the nightmares they had. We were extremely nervous about replacing our roof and nervous by all the “horror” stories we had heard. We were very surprised with every aspect during the process (pleasantly!) Carlson service was EXCELLENT! We appreciated everything in the process: the office staff was extremely friendly and responsive, Nick – returned our phone calls very quickly, timely, and really took the time to explain everything and answer all our questions without us feeling rushed or like we were wasting his time, stood by his roofing bid which was very close to the estimate we received from our insurance company, the roofing team that came out was also EXCELLENT! The guy in charge was awesome to work with, friendly, explaining the process, answering our questions, working hard to get our roof safe for the predicted rain that night, as well as making sure everything was picked up and cleaned up. He was correct in saying it would look like they were never here! They worked long and hard and even in the dark to make sure our house was protected before they left the first day and they even had to drive back to Bloomington where they were from! Also, really appreciated the folder that Nick left for us in our front door when he first came out to bid our roofing job – of the 3 companies that came to bid, Carlson was the only one that left literature, samples, and a wonderful folder of information! It even had items in it I hadn’t even thought to ask about – like their license copy, liability insurance, bank recommendation, and summary sheet of the next steps. We cannot say enough about the importance of calling us back (immediately it seemed), the folder with samples and information and Nick who took the time to talk to not just 1 of us but BOTH of us and explain everything and help us in choosing the color, and style of shingles! We also appreciated that there were no “surprise” costs, or “oops” issues. We were given the estimate and it was pretty much the same as our insurance company’s estimate and it was agreed to and stuck to! We were extremely happy with our experience with Carlson roofing! We have already recommended Carlson and will definitely recommend your company with out a doubt!
Thank you for making our experience so pleasant!
December 2, 2019